It is a given in business. We need customers, and they need our products and services. This transactional relationship is the basis of commerce. A situation or need exists, and a vendor provides an answer. It can be a product or a service, depending on the customer’s requirements. In this transaction, the level of the relationship depends on the parties involved in the transfer of goods and/or services.
Lately, we have heard a lot about Artificial Intelligence(AI). In some circles, you may have heard of Emotional Intelligence (EQ). How about good old Human Intelligence?
A recent discussion with a colleague and some clients has prompted this week’s opportunity to reflect on empowering and engaging your team to assist them and, ultimately, the organization to higher levels of contribution and satisfaction. It is straightforward to correlate your team’s happiness and contentment with greater productivity. When people feel valued and contribute to the greater good, stuff gets done. Not just timely but on schedule, and everyone feels a strong sense of accomplishment.
Are your staff’s annual review plans out of sync?Read More »