Overview: Minding Your Expectation GAPS
theMindSuite GPS, along with JKL Associates, anchors the ongoing optimization of Human Capital and has been delivered more than 20,000 times globally…from building alignment among leaders, managers, employees, and customers to exploring organizational strategy and culture to evaluating success in the realms of employee, ESG optimization, customer and community engagement and many many more.
What It Is…
The EGI (Expectation Gap Index) is our proprietary algorithm that identifies the gap between what is and what people (and groups of people) want for just about any relationship. We provide an integrated Human Systems Approach to bridging the gaps.
It defines context, minimizes agendas, focuses conversations, enables leadership, identifies priorities, and supports resource allocation decisions.
How It’s Done…
We engage people in the process by gaining their perspective(s) on importance and performance using a Feedback and FeedFORWARD Ongoing Conversation process supported by a robust reporting architecture. The results are clear and ongoing human metrics that measure the human element in simple, easy-to-use ways—just like the other two legs of the stool: financial and operating metrics.
The Humanizing Performance Continuous Improvement System
Fully integrate and align your ongoing human metrics with performance, talent, and operational metrics as a system or a specific tool.
Practical Project Applications…
• Revenue Forecasting
• Sales Performance Optimization
• External ISO Metrics
• Real-Time Event/Trade Show Experience
• Advanced Employee Engagement Employee Engagement Capacity
• Humanity Metrics (in partnership with Arizona State University Project Humanities)
• Pre Merger/Acquisition Good Will Assessment
• Post Merger/Acquisition Culture Integration
• Point of Contact Monitoring
• Leadership Alignment
• Organizational Efficiency
• Innovation and Strategy Assessments
• Internal vs. External Brand Assessment
• Competency Gap Analysis
• Many More…
A Life where a “Promise” means something
Read More about each element of Promise Culture –
Purpose – Passion – Principles – Promises – People
Plan – Performance – Progress – Preservation