Generally speaking, there are four aspects of the human person: physical, emotional, intellectual, and spiritual. If you go deep into this topic, you will find other refinements or nuances that can also be valuable, but for the sake of achieving excellence in your business, let’s get these first 4 well understood, appreciated, and incorporated into your business’s culture.
As business leaders, we can sometimes get so focused or entrenched in a given line of sight or outcome that we become oblivious to everything going on around us. This intense focus can be a great thing, or it can become blinders to greater potential and opportunity.
Talk to any leader and ask what makes their organization great, and they will, at some point, reference their people, culture, and other aspects. To some degree, they are being genuine in their statements. If you look more closely at their businesses, you might find a slightly different picture. It is not that the statements are false or misleading. It becomes more of a measure of how great the business is, given these factors.
Every business has a culture in which the people exist. The better the culture, the more engaged and contributing the people are. If leadership accepts a mediocre culture, they are simply accepting mediocre contributions. The leader could be viewing this as a win. Thus, although valid, their statements may not be as strong as those of other entities in their market space.
The question this week is – what has leadership defined as great? What culture and people’s expectations have been defined and accounted for to achieve and measure against to support great outcomes?
Weak or constantly changing cultures promote weak, inconsistent performance and contributions from staff. Although they may aspire to greater contribution, if leadership is not behind them by 100%, they become frustrated and eventually wither. They lower their expectations of themselves or get so disenchanted with the culture that they leave to seek out a business that aligns better with their desire to contribute.
Consider it like a sports team. A team could have very talented players. Expectations could be very high, leading them to perform outstandingly. The challenge is not raw or pure talent. What can hold back the best-talented teams is the culture or environment in which they play. Listen to the winning team players and coaches after a post-game interview. They talk about the players being like a family, the culture, and common goals and objectives. It is rare for an individual to take full credit for their team’s success. They turn it back on the alignment of all the members of the team. This is where leadership defines, creates, and supports the winning culture.
This week, take a look at your business’s culture. Can you even identify it or define it? What is in place as the foundation of the culture to support its continued growth and existence? Watch the way team members interact with each other when the customer or client is not present. What are their interactions telling you about your company culture?
Looking to raise the bar on your organization’s culture? Call JKL Associates and speak with A Promise Guide about what might just be a small but key missing ingredient to your future. Call us at MI (313) 527-7945 or FL (40-7) 984-7246.
Journey On!
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QUESTIONS OR COMMENTS – EMAIL US AT PARTNERS@JKLASSOCIATES.COM OR CALL OUR OFFICES – MI AT (313) 527-7945 FL AT (407) 984-7246
Celebrating 30 years of Delivering on “Promises”
