It is a given in business. We need customers, and they need our products and services. This transactional relationship is the basis of commerce. A situation or need exists, and a vendor provides an answer. It can be a product or a service, depending on the customer’s requirements. In this transaction, the level of the relationship depends on the parties involved in the transfer of goods and/or services.

Are you prioritizing your best customers?Read More »

A recent discussion with a colleague and some clients has prompted this week’s opportunity to reflect on empowering and engaging your team to assist them and, ultimately, the organization to higher levels of contribution and satisfaction. It is straightforward to correlate your team’s happiness and contentment with greater productivity. When people feel valued and contribute to the greater good, stuff gets done.  Not just timely but on schedule, and everyone feels a strong sense of accomplishment.

Are your staff’s annual review plans out of sync?Read More »

For the past few weeks, we have been exploring the value elements of your business – The People, The Culture, The Sustainability, and today we look at The Profitability.  We specifically kept this element for last for a couple of reasons.  The first and possibly the most important one is that the value of your business – its profitability will naturally flow from getting the first three elements in place and done well.  The profit of your business is the result of doing the other elements first.  The second reason is that when a leader is asked why they are in business, a typical response is that they are in business to make money.  Although this is not an incorrect statement, the money only comes when all other parts of the business are operating at their very best. 

Are you focused on the most important value? – ProfitabilityRead More »

When that magical dream of business leadership arrives, whether it be as an owner or part of the leadership team, your role just got bigger.  Not because you are in charge of a business or a department, but because you are now part of the organization’s sustainability mechanism.  People and culture are now more dependent on you to perform at peak levels. As the saying might go, you have families to feed, clothe, and make prosperous.

Are you focused on the most important value? – SustainabilityRead More »

As we explore the various value elements of your business, this week, we will focus on your culture. Last week, we looked at the people value aspect in your business.  A critical extension of the people is the culture in which they exist within your business.  A vibrant culture stimulates greater contribution.  A lackluster culture drags people down, leading to turnover, mistakes, and stagnation, which in turn lead to a downturn in business success.

Are you focused on the most important value? – CultureRead More »

As we look ahead to July 4th, may we, as a Representative Republic, be thankful for our forefathers’ authentic insight in crafting a constitution that affords such freedoms.  May these freedoms that we have not be taken for granted or contorted for the benefit of one group or another.  Yes, our society has its challenges, and our country is not without its share of issues, but the United States of America remains the best place on planet Earth.

On this, the 250th Anniversary of our nation, may we all give thanks to God that our country has and will continue to be a nation under God.

United States 250th Anniversary!Read More »

By now, the golf clubs have not only been dusted off but have been out to the course exploring those once every 18-hole shots that keep you coming back for more.  Maybe it is the rod and reel and the fresh wind in your face as you move along the best fishing spot on the lake or river. It might possibly be loading up the family and going camping or sightseeing during this year’s 250th celebration of independence. Whatever your fancy, summer is here in the northern hemisphere, and it is time to get out of the office and enjoy.

Summer is in “Full Swing”Read More »