Last week I must have struck a chord in some people based on the reactions received. When the concept of avoiding conflict was linked to avoiding revenue there was plenty to discuss. In fact, it almost proved my point. The article caused conflict and the conflict distracted away from the point. So, this week we attempt to bring some additional insights to the table for your consideration.

Sales is about solving painRead More »

As a business leader you are in business to __________. There are many answers to this question when I ask business leaders. From ownership to money to providing goods and services etc. What is interesting is that none of these are possible to attain unless you solve someone else’s challenges. To solve someone else’s challenges, you must help them deal with the conflict that challenge is causing them.

Conflict Avoidance is Revenue AvoidanceRead More »

Having the awesome role of engaging with leaders on a daily basis gives me a unique opportunity to watch individuals grow over the course of time. As I watch others evolve, I also am honored to grow right alongside of them. Each interaction allows both of us in one way or another to learn. We discover, via exploration, something which might have been hidden from our general review of a topic or situation. When something needs to be dealt with,….

Transitions in Leadership RolesRead More »

Legacy = Permanence

For the past 6 weeks we have been walking the path of the Fix This Next model of what you should be working on to build your business into the asset it was dreamed to be at the start. We have looked at the Culture, Sales, Profit, Order and impact the business has the potential to excel at. We have also looked at where you need to be placing your time and investment energy. This week we wrap it all up and…

Legacy = PermanenceRead More »

Impact = Transformation

On our journey of business leadership, we are now transitioning from the “Get” stages of business to the “Give” stages of business. We started a couple weeks back by having you look at the foundation of your business – the Culture. We then moved into the life blood of the business which is sales. With sales or revenue, cash on hand then comes moving to a place of stability which is the repeatability of profit. Being able to…

Impact = TransformationRead More »

Order = Efficiency

As we make our way up the hierarchy from sales to profit and now to order we are building more than a pyramid. You are building a business asset which is replicable and potentially saleable in the marketplace. When a business owner arrives at the point of exit or perpetuation the business MUST be an asset and not an anchor. Much like not having wind in your sails, having a business which is an anchor does not let you get out of the business what you put into it over the life of the business.

Order = EfficiencyRead More »


Profit, that wonderous word all our businesses desire even more than sales. If I ask an owner why they are in business, a great majority of the time the answer is to make money. I did not realize we were all in the printing business. Although we all want profit, we cannot get to it until we have consistent recurring revenue/sales to extract the profit from in our businesses. Additionally, we can only …

Profit = STABILITYRead More »

Sales = AIR

Today we jump right into the base or first level of the BHN – Business Hierarchy of Needs. As with the Maslow hierarchy, there are certain almost inevitable laws which govern states of existence. As human creatures there are some extremely basic things, we need in order to live. One of them is the air we breathe. In business there are also extremely basic things a business needs to exist. Sales are the air a business breathes. Like us humans when the air and oxygen stop then we stop existing. The same is true for a business when sales stop.

Sales = AIRRead More »

Last week we introduced you to a means to get focused in on what to fix next in your business. If you missed that article just go to the JKL Associates website under the 3-minute Weekly Insights section and get caught up on the intro. Hopefully by now you have also taken time, a few minutes, to complete the complimentary discovery questionnaire to narrow in on your Fix This Next item in your business. If not – stop and visit

Foundation and Framework of cultureRead More »