Accountability – it is sometimes viewed incorrectly as a negative word

The word and subsequent actions surrounding accountability are viewed through various lenses. From the leader’s perspective, it can take on either a tone of disappointment or that of opportunity for learning and development. From the individual or team that is being held to a level of accountability, it can be perceived as a level of reprimand or an adjustment to move toward a better outcome. The culture of the business will significantly influence how accountability is viewed, taken, and employed.

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Business Carousel

The first quarter of the 2025 calendar year is now complete. These first three months of the year saw the transition of the federal administration and many changes that accompany that sequence of events. Independent of views on one administration approach to the next, business still goes forward. It could be viewed as a very long, winding, hilly road or possibly through the perspective of a carousel going round and round and up and down.

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Trust – The elusive magical ingredient in growth

When you hear the word “Trust,” you might experience a wide variety of emotional and physical reactions. Some might be very positive, while others might cause negative sensations that you would rather dismiss quickly. Trust is one of those elements in business that leaders want to believe exists in their organization but are sometimes too nervous to test the waters to determine just what the team believes actually exists. If they dive in and confirm that…

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Talk is cheap

Yes, it is an old cliché that has been spoken about and written about many times and has even been used in commercials. Apparently, it has not sunk into our minds or daily lives. In today’s world of ever-expanding social media, technology, texting, and other varieties of communication, there are more and more platforms for people to talk, and talk, and even more talk. There are lots of opinions to be shared.

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The Intersection of Expectations and Experience

When a customer, employee, or vendor conducts a transaction with your business, they arrive with a predefined set of expectations about how that event will occur. These expectations are shaped by any number of prior experiences they might have had, either with your business or other businesses or people interactions. They can even be things totally out of both your and their control, such as the weather or personal items going on in their lives.

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Employee Engagement

Speak with just about any business leader about their team, and you will get some disconcerting dialogue about their impression of how some of their employees don’t seem to be as engaged as they used to be. Some will tie it back to the pandemic and how once staff returned from working at home, they just don’t appear to have the same interest in their job.  Others will associate it with the generational differences between this group or that group. Still, others try to look past it and push forward, hoping it will somehow magically disappear if they don’t acknowledge it.

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Relationship Based Sales

In a marketplace bombarded with product and service offerings, differentiating your organization’s items can be very daunting.  Years ago, it was all about identifying the unique difference your products or services had in the marketplace compared to the competition.  Some of this is still needed, but…

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Plan – Do – Check – Act

Most leaders have heard the framework of “Plan—Do—Check—Act.” It has been around for many years and has been reworded to fit into a variety of approaches to helping organizations be more successful. It has been used and applied over the years because it is straightforward at its core.

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